Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Solar Server System (“Solar Server System”, “Solar”, “we”, “us” or “our”). They govern your access to and use of the Solar Server System website, applications, APIs and omni-channel messaging services (together, the “Service”).

Please read them carefully. They include important information about your rights, your obligations and the limits of our liability.

1Acceptance of Terms

By creating an account, accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are using Solar Server System on behalf of a company or other organisation, you confirm that you have authority to bind that organisation, and “you” refers to that organisation. If you do not agree to these Terms, you may not use the Service.

2Description of the Service

Solar Server System is an omni-channel messaging platform. It lets businesses send and receive messages across multiple channels — including WhatsApp, SMS, RCS, email, voice, Instagram, Messenger and web chat — through a single API and a shared team inbox, with routing, fallback, automation, contact records and delivery reporting.

Solar Server System transmits your messages to the relevant channel operators, carriers and platforms. We are a conduit and platform provider: we do not originate your messages, and we do not control the networks that ultimately deliver them.

We may add, change or remove features and channels at any time to improve the Service. Where a change materially reduces the core functionality of a paid plan, we will give reasonable advance notice. Channel availability may also change for reasons outside our control, including changes made by the channel operator.

3Eligibility

To use Solar Server System you must be at least 16 years old (or the age of digital consent in your country, if higher) and legally capable of entering into a binding contract. The Service is intended for business use and is not offered to anyone previously suspended or removed from the Service.

4Your Account

• You must provide accurate, current and complete information when registering and keep it up to date.
• You are responsible for keeping your password confidential and for all activity that occurs under your account.
• You must notify us promptly at solarserversystem@gmail.com of any unauthorised use of your account or any other breach of security.
• You may not share your login credentials or let anyone else use your account. Additional teammates should be invited as separate users.
• Workspace administrators may add, remove and manage users, configure retention settings, and access data within the workspace.

5API Access and Fair Use

• API keys are confidential credentials. You are responsible for keeping them secret and for all traffic sent with them. Rotate or revoke a key immediately if it may have been exposed.
• You must respect published rate limits and throughput allowances for your plan. We may apply queueing, throttling or temporary limits to protect the stability of the Service for all users.
• You may not circumvent limits by creating multiple accounts, rotating sender identities to avoid filtering, or obscuring the true origin or purpose of your traffic.
• You are responsible for handling delivery receipts, failures and webhook retries correctly, and for not resending messages in a way that creates duplicate traffic.
• We may require reasonable technical changes on your side where your integration causes disproportionate load or degrades delivery quality.

6Channels and Sender Identities

Each channel you connect — a WhatsApp Business account, a phone number or sender ID, an email domain, a social page, a verified brand profile — is subject to the rules of the platform, carrier or regulator that operates it, in addition to these Terms.

• Platform policies apply. You agree to comply with the policies of every channel you use through Solar Server System, including message-category rules, template approval requirements, opt-in standards and business verification requirements.
• Accurate identity. Information you supply for sender registration, verification or branding must be accurate and must relate to a business you are authorised to represent.
• Channel decisions are theirs. Channel operators may reject templates, lower quality ratings, apply sending limits, or suspend or remove a sender identity. We will pass on what we are told, but we cannot overturn their decisions or guarantee reinstatement.
• Portability. Numbers, sender IDs and profiles registered through us remain subject to the originating operator’s rules on transfer and release.
• Regulatory registration. Some regions require registration, licensing or pre-approval before commercial messages may be sent. Obtaining and maintaining these is your responsibility.

7Acceptable Use

You agree not to use the Service to:

• Break any law or regulation, or infringe anyone’s rights, including privacy and intellectual property rights.
• Send unsolicited bulk messages, spam, chain messages or unauthorised marketing on any channel.
• Send phishing, smishing or fraudulent messages, or messages designed to deceive recipients about who is contacting them.
• Transmit content that is unlawful, fraudulent, harassing, hateful, threatening, defamatory or obscene, or that promotes violence or discrimination.
• Distribute malware, viruses or any code designed to disrupt, damage or gain unauthorised access to systems or data.
• Impersonate any person or organisation, spoof a sender identity, or misrepresent your affiliation with anyone.
• Generate artificially inflated traffic, including traffic pumping or any scheme that produces revenue-share or premium-rate charges.
• Attempt to gain unauthorised access to the Service, other accounts, or our networks and infrastructure.
• Interfere with or place unreasonable load on the Service, including through scraping, automated abuse or denial-of-service activity.
• Reverse engineer, decompile or attempt to extract the source code of the Service, except to the extent this restriction is prohibited by law.
• Resell, sublicense or make the Service available to third parties except as expressly permitted by your plan or a written reseller agreement.

We may investigate suspected violations and take any action we consider appropriate, including blocking traffic, removing content and suspending accounts.

8Your Content

You retain all ownership rights in the messages, files, contact records and other content you submit to the Service (“Your Content”). We do not claim ownership of Your Content.

You grant Solar Server System a limited, worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process Your Content solely for the purpose of operating, securing and improving the Service, delivering your messages to the channels you select, and providing the Service to you. This licence ends when Your Content is deleted from our systems, except for copies retained in routine backups and delivery logs for a limited period.

You are responsible for Your Content and confirm that you have all necessary rights and consents to submit it and to send messages to the recipients you contact through Solar Server System.

9Messaging, Consent and Anti-Spam Rules

Messaging is a privilege that depends on recipient trust. When using Solar Server System you agree that:

• You will only message people who have given valid consent to hear from you on that channel, or with whom you have an existing business relationship permitted by law.
• You will keep records of consent and provide them to us promptly on request when a complaint is investigated.
• You will clearly identify your business in your communications.
• You will honour opt-out and unsubscribe requests promptly, across every channel, and stop messaging anyone who asks you to stop — including where the request is made on a different channel from the one you used.
• You will respect quiet hours, frequency limits and message-category restrictions that apply in the recipient’s country.
• You will comply with all applicable messaging, telemarketing, consumer-protection and data-protection laws, and with the policies of every channel you connect.

10Plans, Billing and Refunds

• Plans. Solar Server System offers subscription plans and usage-based pricing. The features, allowances and per-message rates of each plan are described at the time of purchase.
• Usage charges. Messaging is charged per message, per channel and often per destination, and channel operators and carriers set rates that can change. Charges are calculated from our records of traffic processed, which are the authoritative record absent manifest error.
• Submitted vs. delivered. Messages accepted and passed to a channel operator are chargeable even where the operator subsequently fails to deliver them, unless the failure was caused by us.
• Fees. Subscription fees are billed in advance on a recurring basis (monthly or annually) using the payment method on file; usage charges are billed in arrears or drawn from prepaid balance. Fees are stated exclusive of taxes unless indicated otherwise; you are responsible for applicable taxes.
• Renewal. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Usage incurred before cancellation remains payable.
• Refunds. Except where required by law, fees already paid are non-refundable, including for partial billing periods, unused allowances and unused prepaid balance.
• Price changes. We may change subscription prices with at least thirty (30) days’ notice before the change applies to your next renewal. Per-message rates that depend on carrier or platform pricing may change with shorter notice where the underlying rate changes.
• Disputes. Raise billing queries within thirty (30) days of the invoice date so we can investigate with the relevant records.
• Failed payments. If a payment fails, we may retry it and may suspend, throttle or downgrade your account if the amount remains unpaid.

11Third-Party Services

The Service integrates with third-party platforms, carriers, networks and applications. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, their delivery performance, their filtering decisions, or any loss arising from your use of them. Disabling or removing an integration may affect the functionality of Solar Server System.

12Intellectual Property

The Service, including its software, design, text, graphics, logos and the Solar Server System name and marks, is owned by Solar Server System or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.

You may not copy, modify, distribute, sell or lease any part of the Service, or use our branding, without our prior written permission. Any feedback you send us may be used freely and without obligation to you.

13Privacy and Data Protection

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. By using the Service you consent to the collection and use of information as set out in that policy.

Where we process personal data on your behalf as a processor, you are the controller of that data. You are responsible for having a lawful basis for the messages you send and the data you upload, for providing any required notices to your recipients, and for responding to their data-protection requests. We will process that data only on your documented instructions, except where law requires otherwise.

14Availability and Support

We work to keep Solar Server System available and reliable, but the Service is provided on an “as available” basis. Access and delivery may be interrupted by maintenance, updates, carrier or platform outages, network congestion, regulatory blocking or events outside our control. Where practical, we will give advance notice of planned maintenance.

Delivery times and delivery rates depend on the destination network and the recipient’s device, and are outside our control. Unless a written service-level agreement says otherwise, no delivery guarantee applies.

Support is available by email at solarserversystem@gmail.com during our published support hours. Response targets differ by plan.

15Suspension and Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if your traffic creates risk or legal exposure for us or others, if a channel operator or regulator requires it, if payment is overdue, or if we are required to do so by law. Where the risk is urgent — such as active fraud, security compromise or severe spam — we may act first and notify you afterwards.

On termination, your right to use the Service ends immediately. We will make Your Content available for export for a reasonable period where practical, after which it may be permanently deleted. Sections that by their nature should survive termination — including content licences already granted, accrued fees, intellectual property, disclaimers, liability limits and indemnities — will continue to apply.

16Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that every message will be delivered or delivered within any particular time, that any channel will remain available, or that any defect will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

17Limitation of Liability

To the maximum extent permitted by law, Solar Server System and its directors, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to your use of or inability to use the Service — including any undelivered, delayed, filtered or misrouted message.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

18Indemnification

You agree to defend, indemnify and hold harmless Solar Server System and its officers, directors, employees and agents from any claims, damages, liabilities, losses and expenses (including reasonable legal fees) arising out of or connected with your use of the Service, Your Content, the messages you send, your breach of these Terms or of any channel policy, or your violation of any law or third-party right. This includes fines, penalties and charges passed on to us by a carrier, platform or regulator as a result of your traffic.

19Governing Law and Disputes

These Terms are governed by the laws applicable in the jurisdiction in which Solar Server System is established, without regard to conflict-of-law principles. You and Solar Server System agree to submit to the exclusive jurisdiction of the courts of that jurisdiction, except where mandatory local law gives you the right to bring proceedings in your own country.

Before starting formal proceedings, we ask that you contact us so we can try to resolve the dispute informally.

20Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you by email or within the Service before the changes take effect. Continuing to use Solar Server System after that date means you accept the revised Terms. If you do not agree, you should stop using the Service and close your account.

If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect. Our failure to enforce a right is not a waiver of that right.

21Contact Us

Questions about these Terms? We are happy to help:

• General and billing enquiries: solarserversystem@gmail.com
• Abuse reports: solarserversystem@gmail.com
• Privacy and data requests: solarserversystem@gmail.com